Your legal questions answered
Your balance remains available for 180 days. You can request a withdrawal to your original DANA, OVO, GoPay or QRIS payment method anytime. After 180 days, dormant funds are handled under local law; we notify you before any action.
Yes. Contact our support team with your transaction ID within 30 days of the event. We review the record with your payment provider and respond within five business days with findings and next steps.
We use your name, email, phone and payment details solely to verify identity, prevent fraud and settle payouts. We do not sell data to third parties. Account activity is logged for compliance with regional gaming and anti-money-laundering rules.
Change your password immediately from Account Settings. Enable two-factor authentication. Contact our support team with the date and unusual activity; we review logs and may freeze the account pending investigation.
No. Your DANA, OVO, GoPay or QRIS details are held securely between you and the payment provider. y200m login only sees confirmation that payment succeeded; we do not retain or share card or wallet numbers.
Deposit and withdrawal limits depend on your payment method and local law. DANA, OVO and GoPay typically allow daily transfers up to Rp 50 juta; QRIS may vary. Check your Account Settings for your personal limits.
Yes. Email our support team with 'Data Request' in the subject line, include your account ID, and we will provide your complete transaction log, personal data and account record within 14 business days.
